Privacy Policy
Last updated: 13 November 2024
1. Introduction
This Privacy Policy describes how MELVIN MCCALL LIMITED (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), Data Protection Act 2018 (UK), and other relevant laws and regulations.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains what personal data we collect, how we use it, your rights, and how you can contact us if you have any concerns.
If you have any questions about this Privacy Policy or our data practices, please contact us at director@melvinmccall.com.
2. Data Controller Information
Company Name: MELVIN MCCALL LIMITED
Company Type: Private company limited by shares
Registered Office Address: UNIT 640, 2/F 138 UNIVERSITY STREET, BELFAST, NORTHERN IRELAND, BT7 1HH
Email: director@melvinmccall.com
3. Personal Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, and postal address.
Account Information: Username, password, and other credentials for services we provide.
Payment Information: Credit/debit card details, billing address, and transaction history for payment purposes.
Usage Data: Information about how you use our website, including IP address, browser type, browsing actions, and activity.
Cookies and Tracking Information: Data collected via cookies and similar technologies to analyze how you use our website and to provide personalized content and advertisements.
Customer Support Information: Information you provide when you contact customer support, including the content of your communications.
4. How We Use Your Information
We use your personal information for the following purposes:
Service Provision: To provide, manage, and improve our products and services.
Communication: To respond to inquiries, provide customer support, send newsletters, promotional materials, and other communications related to our services.
Transaction Processing: To process payments, fulfill orders, and manage billing and invoices.
Legal Compliance: To comply with legal obligations, such as fraud prevention, KYC requirements, and accounting purposes.
Marketing and Advertising: To provide you with information about products, services, or events that may be of interest to you (you can opt-out at any time). We may also use your data to deliver targeted advertisements based on your interests.
Personalization: To personalize your experience on our website and improve our products and services.
Analytics: To understand how users interact with our website and services, enabling us to make improvements and develop new features.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent: Where you have given your explicit consent for specific purposes (e.g., marketing communications).
Performance of Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interest: To conduct and manage our business in a way that allows us to provide the best services and products, unless your rights override these interests.
Legal Obligation: Where processing is required to comply with applicable law or regulatory requirements.
6. Sharing Your Information
We may share your personal data with:
Service Providers: Third parties who assist us in providing services, such as IT support, payment processors, hosting providers, marketing agencies, and customer service providers.
Business Partners: In connection with the provision of certain products or services jointly offered by us.
Affiliates: We may share your information with our affiliated companies for internal administrative purposes or to provide services that better meet your needs.
Legal Authorities: Where required to comply with legal or regulatory requirements, such as in response to a court order, subpoena, or government investigation.
Professional Advisors: Including lawyers, bankers, auditors, and insurers, where necessary for the provision of professional services.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
Encryption: Using encryption technologies to protect your data in transit and at rest.
Access Control: Limiting access to your personal information to employees, contractors, and agents who need it to perform their job responsibilities.
Security Policies: Regularly reviewing and updating our security practices and procedures.
Despite our efforts to safeguard your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the retention period has expired, we will securely delete or anonymize your data.
9. Your Rights
Under applicable data protection laws, you have the following rights:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected.
Restriction: You may request that we restrict processing of your personal data under certain circumstances.
Data Portability: You may request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your personal information for direct marketing purposes or in certain other situations based on our legitimate interests.
Withdraw Consent: Where we are processing your personal data based on your consent, you may withdraw your consent at any time.
To exercise your rights, please contact us at director@melvinmccall.com. We may need to verify your identity before processing your request.
10. Cookies
We use cookies and similar tracking technologies to enhance user experience, analyze website usage, and provide personalized content and advertisements. Cookies help us understand user behavior and improve our services.
You may manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
For detailed information on the cookies we use, please refer to our Cookie Policy.
11. International Data Transfers
As part of our services, we may transfer your personal data to countries outside the European Economic Area (EEA) where data protection laws may differ from those within the EEA. In such cases, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission or reliance on Privacy Shield Frameworks where applicable.
12. Third-Party Links
Our website may contain links to third-party websites. We do not control these third-party websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.
13. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child without parental consent, please contact us, and we will take appropriate action to delete such information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry best practices, or our data practices. Any changes will be posted on this page, and we will notify you of significant updates by email or by providing a prominent notice on our website.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: director@melvinmccall.com
Address: UNIT 640, 2/F 138 UNIVERSITY STREET, BELFAST, NORTHERN IRELAND, BT7 1HH
Phone: +44 20 7946 0958
By using our services, you agree to this Privacy Policy.
